Privacy Policy

Allied Insights (a trading name of Qomai Pty Ltd, ABN 61 687 674 326)

Effective Date: April 2026

Allied Insights is a trading name of Qomai Pty Ltd (“we”, “us”, “our”). We are committed to respecting and protecting your privacy. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

Allied Insights is an Australian-based outbound calling operation that uses AI voice agent technology to contact consumers about energy comparison, health insurance and other services. We generate qualified leads and connect interested consumers with our clients for further discussion.

When we call you, our AI voice agent will identify itself as calling from Allied Insights (or such other registered business name as we may use from time to time) and will disclose that it is a virtual assistant.

For all privacy-related enquiries, please contact us at:

General enquiries: info@alliedinsights.com.au

Opt-out requests: optout@alliedinsights.com.au

You may also opt out during any call by advising our AI voice agent that you do not wish to be contacted.

2. Information We Collect

During our outbound calling campaigns, we may collect the following personal information:

First name (or the name provided by you during the call), phone number, and postcode. We do not collect your full residential address during our outbound calls.

Information relevant to the service being discussed, such as whether you pay for electricity or gas at your residential address, your energy provider, and your general location for service area verification.

Call recordings and AI-generated transcripts of our conversations with you, which are retained for quality assurance, compliance verification and dispute resolution purposes.

Where relevant (such as for health insurance comparison), we may collect sensitive information including health fund details, cover type and policy information. We only collect sensitive information with your express verbal consent during the call and only to the extent necessary to qualify you for the relevant service.

3. How We Collect Information

We collect personal information:

Directly from you during our telephone conversations.

From third-party data providers in the ordinary course of our business operations. Our data sources provide contact details for the purpose of commercial communication.

We do not require your prior consent to make an outbound telemarketing call, as Australia operates an opt-out telemarketing regime under the Do Not Call Register Act 2006. However, we respect your right to opt out at any time, and we comply fully with the Do Not Call Register and all applicable telemarketing regulations.

4. Do Not Call Register and Calling Compliance

We take our DNCR obligations seriously. Before conducting any outbound calling campaign:

We wash all calling data against the Do Not Call Register in accordance with the Do Not Call Register Act 2006 (Cth).

We maintain valid DNCR wash records and wash receipt numbers as required by law.

We conduct all outbound calling in compliance with the Telecommunications (Telemarketing and Research Calls) Industry Standard 2017, including permitted calling hours, caller identification requirements and consent rules.

We maintain and honour an internal Do Not Contact list. If you ask us not to call you, we will add your number to our internal list and will not contact you again.

You may request to be added to our internal Do Not Contact list at any time by advising us during a call or by emailing optout@alliedinsights.com.au.

5. Use and Disclosure of Information

We use personal information to:

Contact you regarding relevant products or services on behalf of our clients.

Qualify you as a potential lead and, with your verbal consent, transfer you to one of our clients for further discussion.

Maintain call recordings and transcripts for compliance verification, quality assurance and dispute resolution.

Operate, monitor and improve our AI voice agent technology and calling operations.

Where you consent to be transferred to one of our clients, we will disclose the following information to that client: your first name, phone number, postcode and relevant details discussed during the call (such as energy provider and account type). This information is delivered to the client’s Australian-based systems at the time of transfer.

Upon transfer, custody and control of your personal information passes to the receiving client. From that point, the client is responsible for the handling, storage, use and disclosure of your personal information. We encourage you to review the privacy policy of any client you are transferred to.

We do not sell your personal information to unrelated third parties.

6. Call Recordings

All calls made by our AI voice agents are recorded. Call recordings are used for:

Quality assurance and AI voice agent performance monitoring.

Compliance verification, including DNCR compliance and calling standards.

Lead verification and dispute resolution with our clients.

Call recordings are stored securely on Australian-based infrastructure. Where call recordings are provided to our clients for the purpose of lead verification, the client is responsible for the secure storage and appropriate handling of those recordings.

7. Overseas Disclosures (APP 8)

Allied Insights does not ordinarily disclose personal information to recipients located outside Australia. All personal information collected during our calling campaigns is processed and stored using Australian-based infrastructure.

Where we transfer your information to one of our clients (an Australian entity with Australian-based systems), responsibility for any subsequent access by the client’s personnel located outside Australia rests with that client.

If circumstances arise where we are required to disclose personal information to an overseas recipient, we will take reasonable steps to ensure the recipient handles the information in accordance with the Australian Privacy Principles.

8. Security, Retention and Deletion

We apply appropriate technical and organisational safeguards, including encryption, access controls, audit logging and staff training, to protect personal information from misuse, interference, loss and unauthorised access.

Personal information is retained for as long as necessary to fulfil our business and legal obligations. Call recordings and campaign records are retained for a minimum period to support compliance verification, reconciliation and dispute resolution. DNCR wash records are retained in accordance with legislative requirements. Our internal Do Not Contact list is maintained indefinitely to ensure ongoing compliance with opt-out requests. After the applicable retention period, information is securely deleted or de-identified.

9. Access, Correction and Anonymity

You may request access to, or correction of, your personal information at any time by contacting us. We may ask you to confirm basic details (such as your phone number) so we can locate your record. We will respond to your request within 30 days.

You are not required to provide your full legal name during a call. Where you provide a first name and postcode for the purpose of service area verification, we do not independently verify this information against identity records.

10. Complaints

If you have a privacy complaint, please contact us at info@alliedinsights.com.au.

We aim to acknowledge complaints within 7 business days and resolve them within 30 days.

If you remain dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

Phone: 1300 363 992

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, operations or legal obligations. The most current version will always be published on our website with a revised effective date. We encourage you to review this policy periodically.