Privacy Policy

Allied Insights (a registered business name of Qomai Pty Ltd, ABN 61 687 674 326)

Effective: 27 April 2026

Allied Insights is a registered business name of Qomai Pty Ltd (“we”, “us”, “our”). This Privacy Policy explains how Allied Insights handles personal information collected during our outbound calling operations, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies specifically to personal information collected from consumers in connection with Allied Insights outbound calling campaigns. Personal information handled in connection with the broader Qomai Platform and Qomai’s business operations is covered by the separate Qomai Privacy Policy at qomai.ai/privacy.

1. Who We Are

Allied Insights is an Australian-based outbound calling operation that uses AI voice agent technology to contact consumers about energy comparison and related consumer services. From time to time we may run campaigns in adjacent regulated consumer sectors (for example, health insurance comparison), where the same consent, disclosure and compliance procedures described in this policy apply. We generate qualified leads and, with your consent, connect interested consumers with our commercial clients for further discussion.

When we call you, our AI voice agent will identify itself as calling from Allied Insights (or such other registered business name as we may use from time to time) and will disclose that it is a virtual assistant. Our AI voice agent will let you know that the call is being recorded for quality assurance. If, during the call, you are to be transferred to one of our commercial clients for an energy comparison or similar discussion, the AI voice agent will first ask for your verbal consent before the transfer takes place. If you have questions about Allied Insights during the call — for example, our website address, our contact details, or how to opt out of future calls — you can ask the AI voice agent and it will provide that information. You can also find all of this information in this Privacy Policy, which is published on our website.

For all privacy-related enquiries, please contact us at:

General enquiries: info@alliedinsights.com.au

Opt-out requests: optout@alliedinsights.com.au

You may also opt out during any call by advising our AI voice agent that you do not wish to be contacted.

2. Information We Collect

During our outbound calling campaigns, we may collect the following personal information:

First name (or the name provided by you during the call), phone number and postcode. We do not collect your full residential address.

Information relevant to the service being discussed, such as whether you pay for electricity or gas at your residential address, your current energy provider, and your general location for service area verification.

Call recordings and AI-generated transcripts of our conversations with you, which are retained for quality assurance, compliance verification and dispute resolution purposes.

Where relevant (such as for health insurance comparison campaigns), we may collect sensitive information, including health fund details, cover type and policy information. We collect this information only to the extent necessary to qualify you for the relevant service. By choosing to continue the conversation and provide these details when asked, you consent to our collection of this information for the stated purpose. If you prefer not to share this information, you can decline to answer or ask us to end the call at any time.

3. How We Collect Information

We collect personal information:

Directly from you during our telephone conversations.

From third-party data providers in the ordinary course of our business operations. Our data sources provide contact details for the purpose of commercial communication.

4. Do Not Call Register and Calling Compliance

We take our Do Not Call Register (DNCR) and telemarketing compliance obligations seriously. Before and during any outbound calling campaign:

We wash all outbound calling data against the Do Not Call Register, in accordance with the Do Not Call Register Act 2006 (Cth), before contacting any consumer.

We maintain valid DNCR wash records and wash receipt numbers as required by law.

We conduct all outbound calling in compliance with the Telecommunications (Telemarketing and Research Calls) Industry Standard 2017, including permitted calling hours, caller identification (CLI) requirements and consent rules.

We maintain and honour an internal Do Not Contact list. If you ask us not to call you, we will add your number to our internal list and will not contact you again.

You may request to be added to our internal Do Not Contact list at any time by advising us during a call or by emailing optout@alliedinsights.com.au.

5. Use and Disclosure of Information

We use personal information to:

Contact you regarding relevant products or services on behalf of our commercial clients.

Qualify you as a potential lead and, with your verbal consent, transfer you to one of our commercial clients for further discussion.

Maintain call recordings and transcripts for compliance verification, quality assurance and dispute resolution.

Operate, monitor and improve our AI voice agent technology and calling operations.

We may disclose personal information to the following categories of recipients:

Our commercial clients in the energy comparison, energy retail, health insurance comparison and related consumer services sectors. Where you consent to be transferred to one of our clients, we will disclose the following information to that client: your first name, phone number, postcode and relevant details discussed during the call (such as energy provider, account type, or cover type). This information is delivered to the client’s Australian-based telephony and CRM systems at the time of transfer.

AI voice agent technology vendors that provide the underlying voice orchestration, speech-to-text and text-to-speech services used to operate the AI voice agent during the call. These vendors are described in Section 7 below.

Australian cloud infrastructure (Amazon Web Services, Sydney region), where call recordings and transcripts are stored.

Australian telephony carriers and SIP providers for the delivery of calls.

Regulators, law enforcement agencies, courts or other government bodies, where required or authorised by law.

Upon successful transfer of a call and your personal information to one of our clients, custody and control of that information passes to the receiving client. From that point, the client is responsible for the handling, storage, use and disclosure of your personal information. We encourage you to review the privacy policy of any client you are transferred to. Our commercial clients may have personnel, agents or contractors located outside Australia who have access to your information through the client’s own systems. Where this is the case, responsibility for compliance with APP 8 and section 16C(2) of the Privacy Act 1988 (Cth) in respect of that access rests with the client.

We do not sell your personal information to third parties.

6. Call Recordings

All calls made by our AI voice agents are recorded. Call recordings and transcripts are used for:

Quality assurance and AI voice agent performance monitoring.

Compliance verification, including DNCR compliance and telemarketing law compliance.

Lead verification and dispute resolution with our commercial clients.

Call recordings and transcripts are stored on Qomai’s own cloud infrastructure hosted by Amazon Web Services in the Sydney, Australia region. Structured call data is stored in AWS DynamoDB; recordings and transcripts are stored in AWS S3 buckets, both within the Sydney region.

Where call recordings are provided to our commercial clients for the purpose of lead verification, the client is responsible for the secure storage and appropriate handling of those recordings in accordance with the Australian Privacy Principles.

7. AI Voice Agent Technology and Overseas Processing

Our AI voice agents are operated using technology provided by selected third-party technology vendors. Some of these vendors are located outside Australia.

During a call, the audio stream, transcripts and related information may be processed in real time by:

Voice orchestration and call management services located in the United States.

Speech-to-text (automatic speech recognition) services located in the United States.

Text-to-speech voice synthesis services with default processing in the United States, with optional UK/Europe data residency available on enterprise plans. Subprocessors of these vendors may also process data in the Netherlands, Singapore or other jurisdictions.

Real-time processing by these vendors is limited to the purposes of operating the AI voice agent during the call. After the call, call recordings and transcripts are stored on Australian-based infrastructure (Amazon Web Services, Sydney region) as described in Section 6.

We rely on the standard terms of service and published privacy and security commitments of these vendors, on this published Privacy Policy as the means of notifying consumers about the processing, and on the identification and disclosures made by the AI voice agent at the start of the call, as the basis for this processing. If you do not wish to continue the call, or if you wish to be added to our internal Do Not Contact list, you can tell the AI voice agent at any time and we will end the call and stop collecting any further personal information from you.

8. Overseas Disclosures (APP 8)

As described in Section 7, some real-time processing of call audio and related information occurs via overseas technology vendors in the United States, the United Kingdom, and other jurisdictions where subprocessors operate, for the purpose of operating the AI voice agent. This processing is a necessary and inherent part of delivering the AI voice agent service. We rely on the standard privacy, security and contractual commitments of those vendors, on this published Privacy Policy as the means of notifying consumers about the processing, and on the identification and disclosures made by the AI voice agent at the start of the call, as the basis for that processing.

Where we transfer your information to one of our commercial clients, we make that transfer to an Australian entity with Australian-based telephony and CRM systems. Responsibility for any subsequent access to your information by the client’s personnel, agents or contractors located outside Australia rests with that client, which is responsible for its own compliance with APP 8 and section 16C(2) of the Privacy Act 1988 (Cth).

Storage of call recordings, transcripts and associated records occurs on Australian-based infrastructure (Amazon Web Services, Sydney region).

If you have questions or concerns about overseas processing, please contact us at info@alliedinsights.com.au.

9. Security, Retention and Deletion

We apply technical and organisational safeguards to protect personal information from misuse, interference, loss and unauthorised access, including encryption in transit and at rest, access controls, and audit logging across our infrastructure and platform applications.

Personal information is retained only for as long as necessary to fulfil our business and legal obligations. Call recordings and campaign records are retained for a reasonable period to support compliance verification, reconciliation and dispute resolution. DNCR wash records are retained in accordance with legislative requirements. Our internal Do Not Contact list is maintained indefinitely to ensure ongoing compliance with opt-out requests. After the applicable retention period, information is securely deleted or de-identified.

10. Access, Correction and Anonymity

You may request access to, or correction of, your personal information at any time by contacting us at info@alliedinsights.com.au. We may ask you to confirm basic details (such as your phone number) so we can locate your record. We will respond to your request within 30 days.

You are not required to provide your full legal name during a call. Where you provide a first name and postcode for the purpose of service area verification, we do not independently verify this information against identity records.

11. Complaints

If you have a privacy complaint, please contact us at info@alliedinsights.com.au.

We aim to acknowledge complaints within 7 business days and to resolve them within 30 days.

If you remain dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

Phone: 1300 363 992

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, operations or legal obligations. The most current version will always be published on our website with a revised effective date. We encourage you to review this policy periodically.